Beyond the Information Systems Outsourcing Bandwagon:
The Insourcing Response
Mary Lacity and Rudy Hirschheim Wiley,
Chichester, 1995

Ever since Eastman Kodak announced that it was outsourcing its
information systems (IS) function in 1988 to IBM, DEC and Businessland,
large companies have found it acceptable (some might say fashionable)
to transfer their IS assets, leases and staff to third party vendors.
Senior executives of Fortune 500 companies such as Continental
Bank, Enron, Freeport-McMoRan, National Car Rental, and Continental
Airlines, have followed Kodak's example and signed long term contracts
worth hundreds of millions of dollars with outsourcing "partners".
Recently, a number of high-profile multi-billion dollar "mega-deals"
have been signed by Xerox, General Dynamics, and McDonnell Douglas.
Nor is this trend only fashionable in the United States. Lufthansa
in Germany, KF Group in Sweden, Inland Revenue and British Aerospace
in the U.K., and Canada Post in Canada have all signed significant
contracts with outsourcing vendors such as IBM, EDS, CSC, and
SHL Systemhouse. Such deals signal an important change is taking
place in the sourcing of IS activity. CIOs and other prominent
members of the IS community have responded with warnings of the
dangers of surrendering management control of a "strategic
asset". In many cases, these predictions have proved valid,
with "partnerships" experiencing severe problems. Some
companies have paid out significant sums of money to extricate
themselves from outsourcing contracts and rebuilt their in-house
IS capability. On the other hand, CIOs who have adamantly refused
to deal with outsourcing vendors have met personal misfortune
when their own organizations have failed to demonstrate value
for money. These high profile events have tended to obscure the
real phenomenon, a significant and irreversible move to what we
call the selective sourcing of IS activity. They key question
is not "should we outsource IS?", but rather "where
and how can we take advantage of the rapidly developing
market of IS services providers?" This book seeks to provide
answers to this question.
Our book takes the issue of IS sourcing one stage further than
has traditionally been discussed. The book reports on a follow-up
study to our outsourcing research which
involved six in-depth case studies exploring what the alternatives
to outsourcing are, and whether they work. The book addresses
a pressing problem facing IS directors and corporate management
- should they or shouldn't they outsource their IS function? And
if the decision is no, what alternative strategy should they adopt?
We found that one major myth is that outsourcing vendors save
their clients money through economies of scale. In fact, they
actually reduce costs by implementing efficient managerial tactics
like data center consolidation, formalized chargeback systems,
standardized software packages, etc. We have identified 11 generic
cost reduction strategies which internal IS departments could
implement to reduce costs. These strategies are explored at some
lenght in the book. We also note that although internal IS departments
can replicate vendor cost reduction tactics, they may be implemented
only if senior management empowers them to do so since many of
the strategies will result in reduced customer service. We discuss
this so-called "cost/service dilemma" facing the IS
manager as well as the various options available and their likely
consequences. Lastly, the book explores selective sourcing, which
is the intelligent combination of both outsourcing and insourcing.
With selective sourcing, IS activities which are deemed "commodity"
are outsourced, while those perceived as "strategic"
are insourced. Those activities which are outsourced must be properly
managed with sound contracts and service level reviews to ensure
that expectations are realized.
This page is maintained by Rudy Hirschheim and was last modified on August 23, 1996.