Office of Executive Development

Knowledge for the Real World


Customer Experience Certificate Program

Asynchronous, Online Program

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Excellent customer experience creates brand loyalty, affinity, and drives revenue. The CX Certificate Program offered through the University of Houston C. T. Bauer College of Business may be one of the most important investments your company can make. Whether you attend the four-day in-person classroom experience or join us online, you will learn to understand how customers feel about your company based on their experiences. You will develop deeper customer insights and learn how to integrate innovative digital methodology that will make your organization stand apart from the competition. The Bauer CX Program is designed by industry experts and leaders for professionals seeking advanced skills in this fast-growing discipline. Classes feature a hands-on, interactive approach designed to provide the skills required to lead your company’s new customer experience culture.


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Course Schedule

  • Module 1: Customer Experience Introduction
  • Module 2: Customer Experience Strategy for Success
  • Module 3: Your Customers, Their Journey
  • Module 4: Accelerate & Improve Decisions with Data
  • Module 5: Customer-Focused Innovation
  • Module 6: Principles of Customer Relationship Building
  • Module 7: Customer First Culture
  • Module 8: Navigating Politics of Change
  • Capstone Project: The Customer Experience Portfolio

Course Cost



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CONTACT US: Cheryl Baldwin, Director:, 713-743-8984 | Adina Dawoodi, Program Manager